1. Privacy Policy Overview
This Privacy Policy explains how River Roast Room collects, uses, and protects personal information gathered from guests and visitors of our Australian riverside restaurant, grill, and card lounge. It applies to information collected through our website at https://riverroastroom.com/, via our secure table booking and contact forms, and during in-venue interactions relating to reservations, events, and our offline River Room card lounge.
2. Information We Collect
We collect personal information that you voluntarily provide to us such as your name, contact details, and reservation requirements when booking a table or making inquiries through our contact forms.
This may include:
- Contact information such as your name, email address, and phone number
- Booking details such as preferred dates, times, party size, and special requests (for example dietary preferences or seating preferences near the river or card lounge)
- Details relating to private or corporate dining enquiries made through our Corporate Dining or Contact Us pages
- Any information you choose to provide in free-text fields when communicating with our team
3. Use of Personal Information
Your information is used to confirm reservations, communicate about your dining experience or bookings, respond to customer queries, and send occasional news about venue updates or special events.
In particular, we may use your personal information to:
- Manage and confirm table reservations and group bookings made via our Secure Table Booking and Contact Us pages
- Coordinate corporate or private events arranged through our Corporate Dining offerings
- Answer questions about our Fire & Roast Menu, cellar selection, or in-venue River Room card lounge
- Follow up on guest feedback and service-related queries to improve our riverside dining experience
- Send you venue news, menu updates, or event invitations when you have opted in to receive such communications
5. Third-Party Sharing
River Roast Room does not sell or rent your personal details. We only share specific information with trusted partners as needed for payment processing, table booking systems, or where required by law.
Examples of limited sharing include:
- Secure payment or deposit processing providers engaged to manage billing for events or large bookings
- Reputable reservation platforms that help us manage bookings made via our Secure Table Booking page
- Legal, regulatory, or law enforcement authorities when disclosure is required to comply with Australian legislation
6. Data Storage and Security
Personal information is stored on secure Australian-based servers protected by strict administrative and technical safeguards to prevent unauthorised access or disclosure.
We apply security measures such as:
- Restricted access to systems holding guest reservation and event information
- Use of secure connections when transmitting information through our website forms
- Internal procedures designed to handle personal information in line with Australian privacy expectations for hospitality venues
7. Children's Privacy
Our venue and online services are not directed towards children under 18. We do not knowingly collect personal information from minors.
The River Room card lounge operates as an in-person, land-based environment and is not an online gambling service. Access to card lounge activities is intended for adults, and we reserve the right to verify age and refuse participation where necessary.
8. Access and Correction
You have the right to access, correct, or request deletion of your personal information at any time by contacting us through the details provided on the site.
To make a request, you can:
- Submit an enquiry through our Contact Us page
- Refer to the details within the Secure Table Booking page if your request relates to a specific reservation
When you contact us, please provide enough detail for us to locate your reservation or enquiry so that we can respond efficiently.
9. Direct Marketing Preferences
Guests may opt in to receive updates on new menus, events, or promotions. You can unsubscribe at any time using the link in our communications.
Marketing communications may include:
- Highlights from our Fire & Roast Menu and seasonal riverside specials
- Announcements about corporate dining packages and venue hire
- Information about in-venue River Room card lounge events and weekend tournaments
If you no longer wish to receive these updates, you can opt out via the unsubscribe option in the message or by contacting us through the Contact Us page.
10. Links to External Sites
Our website may contain links to third-party services (such as social media or event listing pages). We take no responsibility for the content or privacy practices of external websites.
When you follow a link away from https://riverroastroom.com/, we encourage you to review the privacy policies of those external sites, particularly when engaging with review platforms, social media channels, or event ticketing providers.
11. Policy Updates
We may review and update this Privacy Policy periodically to reflect changes in venue operations, legislation, or best practices. Updates will always be posted promptly on this page for your review.
Where appropriate, we may also highlight material changes through our main navigation pages such as About, Corporate Dining, or Contact Us.
12. Contacting Us About Privacy
If you have any privacy questions, requests, or concerns, please contact us directly via the Secure Table Booking page or the official River Roast Room contact details provided.
We aim to respond to privacy-related queries in a timely manner and will work with you to address any concerns regarding how your information is collected, used, or stored in relation to our Australian riverside restaurant, grill, and offline River Room card lounge.