Terms and Conditions

1. Introduction

This Terms and Conditions page outlines the rules, obligations, and legal framework governing the use of River Roast Room's website located at riverroastroom.com and the associated offline services offered at our physical riverside restaurant, woodfired grill, corporate dining spaces, and The River Room poker lounge in Australia. Please read these terms carefully before engaging with any part of the site, making a reservation, booking an event, or participating in our offline poker lounge activities.

By continuing to browse, interact with, or use this website, you acknowledge that you have had an opportunity to read and understand these Terms and Conditions and that they apply to your access to and use of the site and related services.

2. Acceptance of Terms

By accessing or using riverroastroom.com, including any page such as the Fire & Roast Menu, Corporate Dining, The River Card Salon, or by submitting enquiries through our Secure Table Booking and contact forms, you agree to comply with and be legally bound by these Terms and Conditions.

If you do not agree to any part of these terms, you must not use this website, submit any data through it, or make any reservation or event booking through riverroastroom.com.

These Terms and Conditions operate in conjunction with our Privacy Policy and Cookie Policy, which together describe how we manage your personal information and online experience.

3. Eligibility

This website and the services offered through it are intended for individuals who are at least 18 years of age. By using riverroastroom.com, you represent and warrant that you are legally capable of entering into binding agreements under the laws of Australia.

The following eligibility requirements apply:

• Dining reservations, corporate dining enquiries, and event bookings must be made by individuals who are 18 years or older.
• Participation in our offline poker events and Texas Hold'em tournaments held in The River Room poker lounge is restricted to guests who are 18 years or older and able to present valid identification upon request.
• Minors are not permitted to use our booking services or attend poker lounge events without adult supervision and any additional venue requirements that may apply.

We reserve the right to verify age and identity, decline a booking, or refuse access to our venue where we reasonably believe that these eligibility criteria are not met.

4. Reservations, Events & Bookings

River Roast Room offers reservations and booking capabilities for dining, corporate events, and offline poker lounge sessions via this website, including through our Secure Table Booking pathways and Corporate Dining enquiries.

By making a reservation or booking through riverroastroom.com, you acknowledge and agree that:

• All dining, event, and poker lounge bookings are non-transferable unless expressly agreed to in writing by River Roast Room.
• All bookings are strictly subject to availability, venue capacity, and any applicable seating or schedule constraints in effect at the time of confirmation.
• Additional terms, conditions, or payment requirements may apply to group reservations, exclusive venue hire, corporate events, and special experiences promoted on the Corporate Dining page.
• Specific events, tastings, or poker tournaments may carry their own event-level policies, including deposits, cancellation periods, or minimum spend requirements. You are responsible for reviewing these terms before confirming a booking.
• We reserve the right to modify, reschedule, or cancel a reservation or event where necessary due to operational requirements, safety considerations, or events beyond our reasonable control. Where practicable, we will use the contact details supplied in your booking to notify you of any material changes.

For clarification about a particular reservation or event policy, please contact us through the secure form available on the Contact Us page.

5. Intellectual Property

Unless otherwise indicated, all content, visual assets, and materials displayed on riverroastroom.com are the exclusive property of River Roast Room and are protected by Australian copyright laws and international intellectual property treaties.

This includes, but is not limited to:

• All text, copywriting, and descriptive content about our venue, cuisine, team, and services
• Logos, trademarks, brand elements, and visual identifiers associated with River Roast Room
• Photography, including imagery of our riverside restaurant, woodfired grill, bar, card lounge, and plated dishes
• Layout, design framework, underlying code structure, and stylistic presentation of pages such as the Fire & Roast Menu and The River Card Salon

Unauthorised use, reproduction, adaptation, distribution, or public display of any material on this site, whether in whole or in part, is strictly prohibited without our prior written consent, except where permitted under applicable copyright law for personal, non-commercial use.

User-submitted content, including testimonials or feedback, remains the property of the respective contributor; however, by submitting such content, you grant River Roast Room a non-exclusive, royalty-free licence to use, reproduce, and display that content in connection with our services and marketing materials, subject to our Privacy Policy.

6. User Conduct

When accessing or using riverroastroom.com, you agree to behave in a responsible, lawful, and considerate manner. You must not misuse the website or engage in any activity that may compromise its security, stability, or the experience of other users.

In particular, you agree that you will not:

• Attempt to gain unauthorised access to any part of the website, server, or any system connected to riverroastroom.com
• Introduce or attempt to introduce viruses, malware, harmful code, or any other material that is technologically harmful or designed to disrupt normal operations
• Use automated tools, scripts, bots, or scraping technologies to harvest data from the website without our explicit written consent
• Use the site for any unlawful purpose, including but not limited to fraudulent reservations, misrepresentation of identity, or any activity that violates applicable Australian laws and regulations
• Interfere with or disrupt the availability, performance, or functionality of the site for other visitors

We reserve the right to suspend or block your access to the website, cancel active reservations, or take other appropriate action if we reasonably believe that your conduct breaches these Terms and Conditions or presents a risk to our operations, staff, or guests.

7. Limitation of Liability

To the fullest extent permitted by law, River Roast Room and its officers, employees, and agents are not liable for any loss or damage, whether direct, indirect, incidental, special, or consequential, arising out of or in connection with your use of this website or your reliance on any information contained on riverroastroom.com.

Without limiting the generality of the foregoing, this includes, but is not limited to, liability for:

• Service interruptions, downtime, or unavailability of the website
• Errors, inaccuracies, or omissions in website content, including menu information, event details, or availability indicators
• Any unauthorised access to or alteration of your data transmitted via the site, subject to our obligations under Australian privacy law
• Any decisions you make or actions you take based on information provided on the website

All services accessible via this website, including information about our Corporate Dining and River Card Salon, are provided on an "as-is" and "as-available" basis. We do not guarantee that the site will be error free, continuously available, or free from security vulnerabilities, though we take reasonable steps to maintain a secure and reliable online environment.

Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any non-excludable rights or guarantees that you may have under the Australian Consumer Law or any other applicable legislation.

8. Contact & Amendments

If you have any questions, concerns, or feedback regarding these Terms and Conditions, or if you require clarification about how they apply to a specific reservation, event, or offline poker activity, please reach out to us using the secure contact form available on our Contact Us page.

River Roast Room reserves the right to amend, update, or replace these Terms and Conditions at any time to reflect changes in our operations, legal requirements, or security practices. Any changes will take effect upon being posted to this page, unless otherwise specified.

By continuing to use riverroastroom.com after any updates to these Terms and Conditions are published, you acknowledge and agree that you are bound by the revised terms. We recommend revisiting this page periodically, particularly before making new reservations or bookings.

For related policies governing privacy, cookies, and data handling, please refer to our Privacy Policy and Cookie Policy.